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Gati-Kwe — Product delivered in totally damaged condition-Docket no 471153279

Complain ID : CCN052445   52  

Delivery Complaint Complaint Date: May 22, 2021

I had booked to transfer a Microwave oven and a Bed mattress from Dombivali to Hyderabad on 2nd Feb 2021 and the same was delivered to me on 10th Feb 2021. However, the Oven was delivered with the front side glass of the oven door and the handle completely broken. They have mentioned in the delivery remarks as damaged from their side.

When I contacted customer care they said they will give a resolution very soon and provided me a ticket no:20890222. When I did not get any response for some days I sent them a mail on 23rd as well as 24th Feb 2021.

Then I got a call on 26th Feb and said we will get in touch with the delivery team and provide you a resolution.

After 2 days when I did not get a call I called them and he said as per the order you had placed, we have 2 types of services one with insurance and the other with no insurance and it seems mine was without insurance.

When I had inquired about booking no one had informed me about the choice and suddenly this new different type of service had come up. When I complained that I was not asked for any such insurance or non-insurance option he took the booking executive online and the executive confirmed that he had not informed the same to me. The customer care executive said they will connect with the senior of the booking executive and provide me with a resolution.

But to date, I have not received any resolution. When I went to the service centre to get my Oven repaired they said it will cost Rs. 3500.

I want a resolution and compensation for the damage caused.
Complaint Against / To: GATI-KWE

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