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Videocon d2h Customer Care Executive Using Offending language

Complain ID : CCN037825   37   Complaint's Reply

Customer Care Complaint Complaint Date: March 8, 2019
Modified date: May 25, 2019
My customer ID is 155471390.
I am unable to select my package as I am unable to login via RMN or email. Not receiving OTP through mobile or email for past 3 days.
The customer care executive I just spoke over call was using offending language and did not resolve my query.
He has used humiliating language and even told me that he is not sitting there to listen to me and feed my email id which is very big to enter. After that he disconnected the call.
Videocon d2h is having worst quality customer care staff.
Complaint Against / To: Videocon d2h

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    team d2h

    by team d2h:

    (5 of 5)

    Dear Customer,

    We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

    Regards,
    Team d2h

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.