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Improper response, nxt app isn't responding correctly. i've already subscribed for annual plan

Complain ID : CCN036346   50  

Customer Care Complaint Complaint Date: December 27, 2018
Modified date: January 4, 2019
the sun nxt app isn't responding correctly. i've already subscribed for annual plan which is worth of rs.500. but the app again shows me to subscribe again and you don't have any subscriptions yet.
i need refund or proper working of app for the amount i've paid.
Complaint Against / To: sun nxt

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