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Go giving refund on flight ticket

Complain ID : CCN044682   56  

Customer Care Complaint Complaint Date: April 9, 2020
  • State :  Kerala
  • City :  Kadirur
  • Address: Amrutham, 5TH Mile, Near SRO,, Kadirur, Thalassery,
I have booked my flight ticket in October 2019 to Abudhabi from Bengaluru and return for Rs 56,224/- and I paid using a standard chartered credit card, the ticket was booked for April 2020. Then I reschedule the ticket on Jan 2020 and paid an extra Rs 4636/- from HDFC bank to fly on March 21st to Abudhabi and return on March 29th. Then due to corona outbreak, I had to cancel the ticket on March 16th, earlier I heard I will get a full refund, now they are telling I will only get Rs 17080/-, I mailed them asking a full refund, they said no and now they refunded only Rs 4636/- to my HDFC bank and Rs 12444/- is still not credited in my account. When I asked about this, they are telling from their side they have initiated and need to check with the bank, so I called the standard chartered bank, they said they didn't get any request from the Goibibo side for this refund. Now Goibibo is not responding to any of my queries. Please help me with this issue.
Complaint Against / To: Goibibo

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