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amount deducted from my bank account but not added In future way wallet

Complain ID : CCN053193   21  

Customer Care Complaint Complaint Date: June 25, 2021

I was added rs 438 via upi but it was not added in my future way wallet and deduct from my bank account.
plz solve this issue as soon as possible.
my registered mobile number is 9871638056
Complaint Against / To: fureway retail

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.