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product damaged

Complain ID : CCN055991   68  

Courier Service Complaint Complaint Date: December 20, 2021
I sent a water purifier from noida to indore through delivery doorstep service, I also took delhivery protect plan(paid extra 300 rs for safe delivery). The purifier got delivered but both the box and water purifier was damaged. After multiple follow ups they responded that they can not do anything.This is not right, i sent the package in original box in which company deliver and if there was any fault in packaging why they picked , they should have told me to pack it different way, I took the protect plan as i wanted my package to get delivered safe, this is not right.

waybill/tracking number: 2829217911083
company URL - https://direct.delhivery.com/
company email address -direct.support@delhivery.com T

Below is the response from delhivery-
Dear Anurag,

Sincere apologies for the inconvenience caused.

Please be informed that we will not be able to compensate for this damage as it occurred due to inadequate packing and product movement inside the box.
​
Such items should be packed in a hard hard EPS thermocol/carton box that provides rigid support from outside and the gaps filled with sponge and cushion material. Also, use five or six-ply bubble wrap from outside the packing. We have also mentioned the packing instructions on our website.

AWB - 2829217911083

Thanks & Regards,
Charu Lata Pal
Customer Experience Team
Delhivery

Complaint Against / To: Delhivery, https://direct.delhivery.com/

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