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ORIENT ELECTRIC COOLER, I had a Bought The Cooler On 30/05/2017

Complain ID : CCN032072   68   Complaint's Reply

Consumer Complaint Date: June 1, 2018
Modified date: June 1, 2018
I am Bhagvan H Pal, I had a Bought The Cooler On 30/05/2017, The Cooler Was Not Working Properly From 18 March 2018, I Have Registered a Complaint Against Cooler To Customer Care On 4/04/2018 But I Didn’t Receive Any Response From Them, So I Registered Complaint Again On 13/04/2018 And They Provided Complaint Code 8045.
I Also tried Calling the Area Distributor For Servicing And Maintenance Department Mr. Vijay Dobhale and Mr. Samir. On 23/04/2018 Mr. Samir (Service Executive) Visited our Home And Said that Coolers Motor Is Not Working And This Type Of Motor Is Not Available In Our Service Center. And From That Date Till the present date I Am Taking their Follow-Up Every Week on Their Office No. 8668773992. And They Only Kept Postponing The Date Of Repairing. And Now My Cooler Warranty Is Expired.

I CALLED Mr. Vijay Dobhale AT Office AND They SAY THAT THEY Have Not still Repaired My Cooler . My Cooler Warranty Is Expired On 29/05/2018, the Orient Electrical Service Center has Not Repaired My Cooler Hence we are complaining on Jago Grahak Jago for our consumer rights.

Thaks
so please help
Complaint Against / To: ORIENT ELECTRIC

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    Hello Mr. Bhagwan. I read u t complaint. Just want to know did raising complaint on jago Graham jago helped u n did u get u r refund or whatever service u expected from the manufacturer. I have some issues with eureka Forbes vaccine cleaner. N co. People r not helping me or giving me replacement for my product.pls. let me know, How can I raise my complaint n further procedure to b followed.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.