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Complaint against ALDO INDIA for exchange and refund refused by Aldo shop phoneix mall lower parel

Complain ID : CCN022973   40  

Consumer Rights Complaint Date: October 3, 2016
Modified date: October 3, 2016
On 28/08/2016 I bought sunglasses from the Aldo shop phoneix mall lower parel. Usually i prefer buying sunglasses from optician but being a regular buyer I preferred buying it from Aldo itself.

My friends didn't like the sunglasses so I preferred to get it exchanged for a different style.I spent Rs/1000 to & Fro on Transportation to get it exchanged from the same store.I wanted to buy in exchange another sunglasses of a higher value, but to my shock the Manager just simply refused to exchange it.When i asked why she didn't inform me that at the time of buying and why isn't its mentioned on the bill that this product doesn't come under exchange policy she simply said we will take this request as a feedback and forward it but cannot do anything about it.
well definitely she doesn't have a little bit of managerial quality to value time and money of the customers.
The sunglasses packaging was intact, were not used, same store bill, i was buying more value product in exchange( apart from other shopping)but she managed to find an excuse and say NO.
I have attached a copy of my bill on which it is not mentioned that exchange of this product is not possible and also she has written on the bill that I refuse to Exchange this product.
If you guys would have mentioned this on the bill I would have saved my day and money on travelling and the time I am putting now to bring this issue forth.

I request you to kindly look into this matter seriously as now you know its not about the money that I'm putting so much time, its about doing ethical business and not to take customer for granted.
If I don't like any of your product and I want to return/exchange it (not used even once) then I have my full rights.Afterall its my hard earned money and i wont waste even a penny on the things i don't like.

On 12th sep2016 i got an email from the company asking for my contact details,but still ive not received any call or email from them,which clearly shows they are not bothered at all.

Its a very small amount even if i will not get it it wont make much difference,i just want to know about my right.It is small amount today could have been bigger amount too,and then what..what is our right in such cases..

My product amount is 1000/-but the time and effort ive put in it i would like to put my claim amount to Rs5000/-

Hoping to hear your valueless suggestion on this.

Thanks & Regards
AP Shah

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