Complaint regrading Customer care for My Airtel Digital Tv : 3017887122
Complain ID : CCN022799 44
Consumer Reports Complaint
Complaint Date: September 23, 2016
Modified date: September 26, 2016
- State : Andhra Pradesh
- City : Srikakulam
- Address: Plot No.43
digitaltv@airtel.com,
Sir,
My Airtel Digital Tv : 3017887122-001 / Registered Mobile No. 9000268477.
I have like to change my regular ₹ 99/- plan addition telugu regional top up into 6 months south max telugu package. In this I have requested to Customer care my monthly rental pan to 6months package. As per direction of customer care executive I have recharged my dth balance for ₹ 1158/- details as follows:
Date Amount Transaction Type Payment mode Transaction ID
04/09/2016 Rs.1158.00 Payment Self Care Payment - Net Banking 160904254496
But you customer care executive activated south max tamil instead of south max telugu. On 21-09-2016 I have watch all the Telugu channels, but on 22-09-2016 I have unable to watch telugu Gemini Channels i.e. Gemini, Gemini Movies, Gemini Comedy, Gemini News like. In this reason I have registered complaint through customer care on 22-09-2016 between 9.30 am to 10.30 am. He give assurance to arrange call back facility and also rectify the problem, by mistake your plan active actives south max – tamil instead of south max telugu, and also the customer care executive updated my other mobile also i.e. 7396563815 but so far not rectified my problem. I am very uncomfortable with these practices. Many more times I have callback to customer care. Now the executive says we are unable to change package with-out additional recharge amount. How can I responsible for your executive mistake for activated south max tamil instead of south max telugu. So please take necessary action to rectify the problem.
Thanking you,
Sir,
My Airtel Digital Tv : 3017887122-001 / Registered Mobile No. 9000268477.
I have like to change my regular ₹ 99/- plan addition telugu regional top up into 6 months south max telugu package. In this I have requested to Customer care my monthly rental pan to 6months package. As per direction of customer care executive I have recharged my dth balance for ₹ 1158/- details as follows:
Date Amount Transaction Type Payment mode Transaction ID
04/09/2016 Rs.1158.00 Payment Self Care Payment - Net Banking 160904254496
But you customer care executive activated south max tamil instead of south max telugu. On 21-09-2016 I have watch all the Telugu channels, but on 22-09-2016 I have unable to watch telugu Gemini Channels i.e. Gemini, Gemini Movies, Gemini Comedy, Gemini News like. In this reason I have registered complaint through customer care on 22-09-2016 between 9.30 am to 10.30 am. He give assurance to arrange call back facility and also rectify the problem, by mistake your plan active actives south max – tamil instead of south max telugu, and also the customer care executive updated my other mobile also i.e. 7396563815 but so far not rectified my problem. I am very uncomfortable with these practices. Many more times I have callback to customer care. Now the executive says we are unable to change package with-out additional recharge amount. How can I responsible for your executive mistake for activated south max tamil instead of south max telugu. So please take necessary action to rectify the problem.
Thanking you,
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