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Grofers Misleading with respect to cash back

Complain ID : CCN026486   41  

Consumer Forum Complaint Date: March 9, 2017
Modified date: March 20, 2017
  • State :  Karnataka
  • City :  Bangalore
  • Address: Salarpuria Greenage, Hosur Road, Bommanahalli, Flat No Kc203, 560068
I had ordered from my grofers app for the first time and they showed that cashback of 20% will be given subject to maximum of 20%. Order ID was 10307294, Cart ID 8403531, Mobile No. 8210765243. 7 out of 11 items were not delivered. Thus, i did not get cash back on full amount. Now, i am not able to get cash back in future orders as it is applicable only on first order. I feel it is a deliberate attempt to cheat the customers by showing some cash back and then not delivering more than 60% of the items so that the cash back amount is less.
Complaint Against / To: Grofers

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.