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Didn't receive Pizza complain is against Dominos Pizza restaurant

Complain ID : CCN021022   33  

Consumer Forum Complaint Date: July 9, 2016
Modified date: July 10, 2016
  • State :  Andhra Pradesh
  • City :  Hyderabad
  • Address: Flat - 504, Matrix Tulip Apartment, H.no- 1-1546 Rajarajeshwari Nagar
This complain is against Dominos Pizza restaurant who did not deliver my Pizza on 25th June 2016, despite I paid an entire amount of INR 433 to them online on 25th June 2016 10:45PM (via Paytm). They promised me to send Pizza within 30minutes, but I did not receive even a single call from them. I waited till 26th June 2016 12:30AM and post which I had no option except to sleep without dinner and acidity as Dominos mentioned in their portal that pizza was already delivered.

I made dozens of calls on 914041238888 and 4068886888 but no one attended it. Plus I made 3 online concerns with Guest Feedback reference IDs 1401931, 1401915 and 1401931, but none of them were attended the same time.

Worst part was when Dominos sent a text message next day morning 10:07AM, that I had a great Dominos experience last night and asked me to provide my feedback to them. I raised another 2 concerns 1403923 and 1406415, for which they kept asking me my mobile number via mail, but somehow able to contact me by 27th June.

They even offered me to get the same order free of cost to forget the pain of hunger and acidity I faced along with my room mate on 25th June night. I am also yet to receive my paid money.

I want this complain to be registered against Dominos and me been given proper justice for the pain me and my room mate went through entire night as per the law so that no other person would be victim of not receiving the meal and not to sleep with hunger and pain as I faced the other night.

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