Shopping complaint against snapdeal.com for refund not initiated

Complain ID : CCN022592   17   Complaint's Reply

Consumer Court Complaint Date: September 15, 2016
Modified date: September 17, 2016
i have ordered iphone 5s on snapdeal,they delivered a damaged product so i returned it.now they are saying we will not give anything money or product,you must bear the loss,so,please make me justice.

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    Snapdeal

    by Snapdeal:

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    Dear Customer,

    Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on writetous@snapdeal.com so that we may assist you in a better way.

    Regards,
    Team Snapdeal

    Snapdeal

    by Snapdeal:

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    Dear Customer,

    We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on writetous@snapdeal.com so that we may assist you further.

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    Team Snapdeal

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.