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Restaurant forcing customer to pay 10% over and above GST

Complain ID : CCN029648   34  

Consumer Complaint Complaint Date: November 29, 2017
Modified date: December 13, 2017
Sir/Madam,

The above mentioned Restaurant has forced me to pay 10% of bill amount over and above GST in the name of Service Charge. Even After I protested against this charge, they refuse to remove this charge and intimated me when I refuse to pay this.

Worth to note that Restaurant doesn't display any notice for such Service Change at its premises nor I was informed about service charge in advance.

Since, I was with my wife and small kids and guest, I had to give in to their intimation and paid the bill through my debit card.
Bill No: RB044449, Dated: 27 Nov 2017 (Bill and payment slip attached).

Request authorities to take strict action against the Restaurant and facilitate the refund of excess amount Rs. 260/-

Thanks and Regards

Chandra Prakash Sharma
Phone: 8800214677
Complaint Against / To: Restaurant Detail: CandleLight - Restaurant and Bar, FF-1, Ansal Plaza, Palam Vihar, Gurgaon (GST No: 06AADCC5314P1ZJ, State Jurisdiction: Gurgaon (East) Ward 17)

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