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Pearl Kent Water Purifier service not attended

Complain ID : CCN039068   73   Complaint's Reply

Consumer Complaint Complaint Date: June 11, 2019
Modified date: August 10, 2019
  • State :  Tamil Nadu
  • City :  Pollachi
  • Address: Swasthya Retirement Homes, No14 Ph2 ,sholanur, Palanigounder Pudur, Pollachi642002
A request for service of kent pearl waterpurifier,which is covered under the warranty period , was lodged on june 8th2019. The assigned no is 190608-08361.Technician Mr.Chandran was the person assigned .

I,Tara had registered the request for my mother ,a senior citizen in her mid 80's. I had particularly told the customer rep to send the technician after 10 am only. Message to her phone was sent that he would arrive at 8am on monday.

The technician's number as stated was incorrect.Without calling, he arrived. I had to come to pollachi from palakkad. I had told Mr. Shubam that he should make a note of sending the technician after10am and he should call. Chandran said he would come in the evening. He failed to. I contacted customer care again . Spoke to a Mr. Mano. Other than a rote apology, nothing has been done.Tried calling Chandran several times today. He does not respond.During installation, he gave similar trouble.

He turns up early morning without calling. No senior officer is responding,they are busy always and never make a call back. My mother is living in a retirement home in Pollachi where there are certain regulations. Thoroughly disatisfied with the service.

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.