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Not returning the advance amount given against booking a car - Tata motors ltd.ajmer road jaipur

Complain ID : CCN037359   42  

Consumer Complaint Complaint Date: February 12, 2019
Modified date: February 21, 2019
  • State :  Rajasthan
  • City :  Jaipur
  • Address: 339 Shri Girdhari Ji Ka Mandir Chandi Ki Takasal Kanwar Nagar Jaipur 302002
Around one month ago I visited tata motors showroom ajmer road jaipur with my family to purchase a car.the salesman mr.pramod suggested to purchase tata tiago model .Then we discussed about loan process he describe all loan details .We submited the all papers .After one day he called me that sir your loan has been approved and please come for select a color of car we again went that showroom and chose grey color then he said that I don't have that particular color please deposit an amount of rs.5100 for as a booking amount so that I will arrange that color for u.i deposited the amount. In the evening he again called me that sir your car is ready please come to take the car .When we came there he said some complicantions came into your loan process that particular bank is not approved your loan.we were very sad after some time we were fedup about his services we change the mind and bought a second hand car.
After few days I called him to refund my deposit amount ,first he said "wo to nahi milega,wo to cancellation charge lag gaya aapka".Then I visited that showroom and met the manager and requested to refund the amount he said sir it will refund within 5 days .
Again I called after 7 days mr.pramod said "sir chahe kuch bhi kar lo amount nai milega wo cancellation charge lag gaya aapka "he rudely talked me .
I want my money refund and action on that customer service executive.
Complaint Against / To: Tata motors ltd.ajmer road jaipur

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