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Fraudulent, Cheating and No Service Provided

Complain ID : CCN017377   67   Complaint's Reply

Consumer Complaint Complaint Date: April 16, 2016
HI, This is Vivek Kumar Jha.
I bought a sim card from Dealer(Paras Gallery, Loni, Ghaziabad)
telling him my requirement and the size of SIM on 11-04-2016.
He handed me a SIM card which was expired and i couldn't recognize it.
Also he said me certain plans which were given on the new connection.
Later on i got a different SIM today(16-04-2016) which got activated and a different number,
as the first SIM which i have bought was expired.

On seeing the chip size of the new SIM,
I found that it was bigger and could not be
modified to be fit in the slot of my phone which
i am using for an year now. Also the plans which the
dealer told me were not provided to me. When i went to
the Aircel Store located at Indrapuri, Loni (Querying for my problem), the staff
told me that the SIM would be replaced for a cost of Rs. 50/- .

Now my question is what is my fault?? Is this the service
that is provided by Aircel to its customers. I wanted to use
Aircel's services but this is where i come through.
I have faced a lot of mental and physical harassment for last 4 days.

On calling the customer care after listening to my problem the lady
with whom i was speaking just disconnected the call. And after this
my phone is not getting connected to the customer care. What kind of service is this???

Now i am going to file a complaint against that Dealer,
the Aircel store and Aircel Company.
My advocate will send a notice for sure.

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    Aircel

    by Aircel:

    (5 of 5)

    Dear Vivek Kumar Jha,

    We regret for the inconvenience caused. Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

    Please share the following details so that our team can look into your issue:

    Aircel No.:
    Alternate No.:

    Thanks and Regards
    Aircel Social Care Team
    Email us at aircelsocialmedia@aircel.co.in

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.