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Complaint D2H Videocon After Recharge the Set top box not start

Complain ID : CCN031789   129   Complaint's Reply

Consumer Complaint Complaint Date: May 14, 2018
Modified date: May 15, 2018
Dear Sir,

I have recharge for six month but my set top box not working. My Customer ID is 55555884. My Complaint ticket no. is 58721079.

I call to customer care continues but not satisfactory answer given by supervisor and manager also.

Every time they insist me to call engineer and charge of Rs. 200/-.

We have face this type of issue in 2016 also.

I escalate the issue from Executive->Supervisor->Manager, then they resolve the same in 10-15 minutes without any engineer visit at my home.

I really surprise every recharge i got the bed experience like that to charge Rs. 200/- from engineer visit at place.

Please look into the matter and resolve at urgent basis.

Santosh

8758799911
Complaint Against / To: D2H Videocon

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    Videocon d2h

    Complaint D2H Videocon After Recharge the Set top box not start by Videocon d2h:

    (5 of 5)

    Dear Santosh,

    Please email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.

    Warm Regards,
    Videocon d2h Team

    R.Raja

    No signal by R.Raja:

    (5 of 5)

    I recharger to D2H box.but no signal athorwise I call customer care but no responce

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