Ignoring refund of item not delivered
Complain ID : CCN061102 31
Consumer Case File
Complaint Date: February 2, 2023
- State : Uttar Pradesh
- Address: 30/.3, Laxmanpuri Extension, Faizabad Road,
My registered phone number is 7784051913 and address is ; 30/3, Laxmanpuri Extension, Faizabad Road, Lucknow - 226016.
I ordered 3 units of Dr Vaidya's My Prash Chyavanpraash by OD327027432017253100. It was delivered by Ekart Logistics by FMPP1516599308 ON 14/01/2023. However, the delivery contained only two of the three items. I raised a concern immediately with Flipkart CC and was assured of a resolution within 24 hours. Then 48 hours; then 20th of January, then 21 of January; then 24th of January; then 26th of January; then 30 of January; then 31st of January; then 1st of February; and, now 3rd of February.
During one of my numerous calls with Flipkart CC I was told that the resolution would be provided on my registered mail ID. Later, the same CC informed me that NO mail had ever been sent to me on the registered mail ID. I checked the registered mail ID talk2navendu@yahoo.com which is now inactive. I tried to change it myself on your app to talk2navendu@gmail.com but was unable to do so repeatedly. I requested Flipkart CC for help and they asked me to write to outreach@flipkart.com with incident ID in subject - IN2301258500640195753 along-with copies of ID proof on the 25th of January, 2023. I asked again and was again asked to write to outreach@flipkart.com with incident ID IN23012616121040167773 along-with ID proof on the 26th of January, 2023. I asked again and was again asked to write to outreach@flipkart.com with incident ID IN23020110460876288593 with identity proof on the 1st February, 2023.
Despite all my attempts, Flipkart has not bothered at all to call or at least write to me. I keep calling the flipkart CC and they keep telling me stories and how they cannot connect me to anyone with responsibility.
I ordered 3 units of Dr Vaidya's My Prash Chyavanpraash by OD327027432017253100. It was delivered by Ekart Logistics by FMPP1516599308 ON 14/01/2023. However, the delivery contained only two of the three items. I raised a concern immediately with Flipkart CC and was assured of a resolution within 24 hours. Then 48 hours; then 20th of January, then 21 of January; then 24th of January; then 26th of January; then 30 of January; then 31st of January; then 1st of February; and, now 3rd of February.
During one of my numerous calls with Flipkart CC I was told that the resolution would be provided on my registered mail ID. Later, the same CC informed me that NO mail had ever been sent to me on the registered mail ID. I checked the registered mail ID talk2navendu@yahoo.com which is now inactive. I tried to change it myself on your app to talk2navendu@gmail.com but was unable to do so repeatedly. I requested Flipkart CC for help and they asked me to write to outreach@flipkart.com with incident ID in subject - IN2301258500640195753 along-with copies of ID proof on the 25th of January, 2023. I asked again and was again asked to write to outreach@flipkart.com with incident ID IN23012616121040167773 along-with ID proof on the 26th of January, 2023. I asked again and was again asked to write to outreach@flipkart.com with incident ID IN23020110460876288593 with identity proof on the 1st February, 2023.
Despite all my attempts, Flipkart has not bothered at all to call or at least write to me. I keep calling the flipkart CC and they keep telling me stories and how they cannot connect me to anyone with responsibility.
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