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Regarding aircel sms services sms services is active due to which each day some amount is being cut

Complain ID : CCN023546   41   Complaint's Reply

Complaint Complaint Date: October 23, 2016
Modified date: October 25, 2016
Dear sir my aircel no is 7844840020 a sms services is active due to which each day some amount is being cut i tried to contact air cel customer care but they always busy please help in this matter thanks sameer siddharth

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    Aircel

    by Aircel:

    (5 of 5)

    Dear Customer,

    We are forwarding your issue to the team. Meanwhile please share the below-mentioned details:

    Amount Deduction:

    Date and time of deduction:

    Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

    Thanks and Regards

    Aircel Social Media Team

    aircel

    by aircel:

    (5 of 5)

    Dear Customer,

    This is in reference to your concern dated on 24/10/2016 regarding the balance deductions.

    As per the records, there is a balance deduction of Rs 12/- towards the SMS pack activated on 19/10/2016.

    However, we have deactivated the service and Rs.12/- credited back within 48 hours.

    We request you to avoid clicking on any WAP links popping-up during browsing.

    Thanks and Regards,
    Aircel Social Media Team

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.

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