NON DELIVERY OF ORDER AND NOT REFUNDING FULL ADVANCE AMOUNT

DEAR MADAM/ SIR

THIS HAS REFERENCE TO OUR CORRUGATED BOX ORDER DATED 15 AUGUST 2019 BY EMAIL TO PRINTPACK SOLUTIONS PROPRIETOR MR. ANKUR GOEL. MY COMPANY FLB EXPORTS IS ENGAGED IN EXPORT OF RUGS IN BHADOHI UTTAR PRADESH AND WE USE CORRUGATED BOXES TO PACK OUR RUGS AND EXPORT THEM FOR SHIPMENT BY SEA.
THE ORDER SENT TO PRINTPACK SOLUTIONS OUR EMAIL DATED 15 AUGUST 2019 WAS WORTH RS 40364 AND THE DELIVERY DATE PROMISED BY MR. ANKUR WAS 04 SEP 2019 ON WHATASPP. WE TRANSFERRED ADVANCE OF RS 25000 (TWENTY FIVE THOUSANDS ) VIDE TRANSFER NEFT UTR NO: SBIN319240965188 dated 28 Aug 2019.of Rs 25000 (Rs Twenty five thousands only) TOWARDS THIS CONTRACT.
AFER FEW DAYS, We repeatedly asked MR. ANKUR GOEL TO SEND US PICTURES FROM PRODUCTION BY WHATSAPP BUT HE FAILED TO SEND US THE SAME AND KEPT TELLING LIES NUMEROUS TIMES. PROMSIING US THAT OUR GOODS ARE IN PRODUCTION BUT HE DID NOT SENT ANY PICTURES SO THAT WE CAN BE SURE ABOUT WHETHER OUR GOODS BEING PRODUCED OR NOT BECAUSE HE IS A HABITUAL LAIR AND MAKES FALSE PROMISES. OUR EXPORT ORDER WORTH RS 35 LAKHS ARE TO BE PACKED USING THESE CORRUGATED BOXES BUT DUE TO FAILURE OF DISPATCH OF OUR ORDERED BOXES BY 04 SEP 2019 AS PROMISED BY MR. ANKUR GOEL OUR EXPORT GOODS WORTH RS 35 LAKHS ARE DELAYED AND WE WILL FAIL TO SHIP OUR GOODS ON THE PROMISED DATE TO OUR OVERSEAS BUYER. MR. ANKUR HAS CHEATED US AND DID NOT PRODUCE OUR BOXES AFTER A TRANSFER OF ADVANCE RS 25000 TO HIM AGAINST OUR ORDER PLACED VIDE EMAIL DATED 15 AUG 2019.

SO DUE TO FEAR OF NON PRODUCTION OF OUR ORDERED CORRUGATED BOXES BECAUSE HE DID NOT SENT ANY PICTURES FROM PRODUCTION AFTER PROMISING SEVERAL TIMES. HE WILLFULLY CHEATED US & ALSO MADE A LOSS OF OUR TIME SO THAT WE FAIL TO SHIP OUR GOODS ON TIME TO OUR OVERSEAS BUYER. CONSEQUENTLY WE GOT AFRAID OF CANCELLATION OF OUR EXPORT ORDER AND THEREBY INCURRING A HUGE FINANCIAL LOSS TO OUR COMPANY FOR NON-SHIPMENT OF OUR EXPORT GOODS, WE HAD NO OTHER OPTION LEFT BUT TO CANCEL OUR ORDER PLACED TO PRINTPACK SOLUTIONS (MR. ANKUR GOEL ) AND TO LOOK FOR ANOTHER SUPPLIER TO DELIVER OUR NECESSARY BOXES.

WE CANCELLED OUR ORDER VIDE EMAIL DATED 09 SEP 2019 TO PRINTPACK SOLUTIONS AND DEMANDED REFUND OF OUR ADVANCE MONEY RS 25000.

AFTER MAKING SEVERAL FALSE PROMISES ON PHONE AND WHATSAPP, HE FINALLY REFUNDED ONLY RS 13000 (THIRTEEN THOUSANDS ONLY) AND IS AGAIN MAKING FALSE PROMISES SEVERAL TIMES BUT NOT REFUNDING OUR BALANCE RS 12000 (TWELVE THOUSANDS) . WE ARE IN A GREAT MENTAL AGONY AND IN A FEAR OF CANCELLATION OF OUR EXPORT ORDER AND THEREBY SUFFERING HUGE FINANCIAL LOOS WORTH RS 35 LAKHS.

WE HERBY WISH TO LODGE A COMPLAINT OF :
A) FRAUD AND CHEATING AGAINST MR. ANKUR GOEL FOR HIS REPEATED FALSE PROMISES AND LIES.
B) BREACH OF CONTRACT AGAINST OUR CORRUGATED ORDER PLACED BY EMAIL DATED 15 AUG 2019.
C) COMPENSATION CLAIM AGAINST OUR EXPORT ORDER WORTH RS 35 LAKHS IF IT GETS CANCELLED BY OUR OVERSEAS BUYER