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Johnson Lifts Custumer Care Complaint Number

Complain ID : CCN015204   413   Complaint's Reply

Complaint Complaint Date: November 19, 2015

Johnson Lifts Custumer Care Complaint Number


 


Johnson Lifts Pvt. Ltd.


 


1 East Main Road Anna Nagar Western Extn


Chennai


Chennai District


Tamil Nadu


India - 600101


 


Customer Care Phone Numbers and Contacts


 


Phone: 9822473435

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Complaints

    Alaknanda Apartment

    worst service by Johnson Lift by Alaknanda Apartment:

    (5 of 5)

    "Tell me why we should give AMC to your company"

    sir,

    we are from the Riverview apartment Block Alaknanda apartments gomti nagar Lucknow U.P, we got 7 towers every tower 2 nos. of lift i.e. one is passenger lift and another is service lift. here by want to bring to your notice that we are facing the problem of poor sevice. your engineers unable to find out the actual problem causing to the elevator. and your company was having AMC last 4 yrs. please find below audit report of your lifts which was prepared by Residents of Alaknanda and pvt. lift company engineers

    Technical Audit Report of Lifts (Johnson) installed at Alakananda Apartment :-


    1.All the lifts have not been serviced.
    2.Door Operating System is oiled unnecessarily.
    3.Door Sensors are not installed properly.
    4.Door Drive Systems are outdated and need much more care.
    5.Hardware is not fitted properly.
    6.Control panels are not in good condition and some cards are missing and are not fitted properly.
    7.Some Automatic Rescue Devices are defective.
    8.Approx. 12 landing display PCB are missing.

    with so high AMC cost i.e 80000 to 1,00000 rs annul per lift we are facing problem, this is the reason we don't want to give AMC to Johnson company.


    thanking you.
    Capt. Himanshu Pawar
    Secratry AARWA
    Mob 9889555500
    email: aarwasociety@gmail.com

    vikash kumar

    elevator not runing properly by vikash kumar:

    (5 of 5)

    sir,
    This is vikash from lemon tree hotel patna. Sir we are facing a lots of problem in your lift. sir we are trying to contact your tasting and service department but there is no any response from thier. they are trying to avoid our complaints.Sir please do the need full.

    thanks & Regards
    vikash kumar
    lemon tree hotel patna

    SR Enclave Welfare Association

    Service issue - SMA 7022 Bangalore by SR Enclave Welfare Association:

    (5 of 5)

    On Jan 28,2018 service personnel has visited and mentioned that the rope has to be changed and it will take two days to rectify. On 30/01/18 Mr. SheikNawaz of Bangalore visited to collect AMC Contract along with The cheque. On calling up the next day, Mr Nawaz has told that the Engineer will come the next day I.e., 01/2/18. On calling now, he informs that the engineer will only come on 02/2/18.

    We have been paying AMC for the past decade and it was only the major problem occurred this time and to rectify do they require four days . Which is not sure yet though. The company is least bothered to intimate their any plan of action andeverytimeweneee to call response is not satisfactory.

    We have only one liftin our Apartment and lot of old people live on the apartments. Knowing fully by your company isn,t it they give priority ?

    When called they don’t even pickup their phones and if they pick up we are obliged to hear what they say. Is that is the way Johnlifts conduct their service ?

    We are fullyleftattheirmercy? What is the useofgivingAMC to your company to receive such pathetic Service?
    This is a very serious issue and please look into it. If an AMC customer is treated this badly how about a customer without AMC? Leave it tothetopmanagementto decide on this subject?

    Appreciate what action will be prompted on this 4-5 days to replace the ropes ?

    Duty Officer

    Escalators not starting at time. Apathy of Johnson towards patients. by Duty Officer:

    (5 of 5)

    Date of recent incident 12, 13, 14 July 2021.

    Respected Sir/Madam
    With due respect I wanted to humbly depose first that we are a hospital not a hotel or some business organization.
    Only the patients are being dealt with here to relieve their pain and agony due to various diseases from which they are suffering.
    This hospital is not a profit making organization. It has 12 floors including ground and 3 basement floors.
    It is the only hope for the patients coming from far flung regions of the country and reaching the OPD with so much difficulty.
    The patients waiting for hours outside premises are let in at least 1 hour before (8am) the OPD time (9:00am), so that they could reach their respective intended floors where they want to see the clinicians.
    The lifts are operational from 8 AM. But they are not enough alone to accommodate the sudden surge of patients in huge numbers at once.
    This initial hour is full of rush as the whole patients waiting outside the premises come at once to reach their respective floors of OPD.
    The escalators never get started at 8am. Sometimes these even start at 9:50am.
    The patients accumulate and are compelled to wait in queues for their turn to step inside the lifts despite their pain, disease and tiredness of journey.
    The matter should be seen with empathy towards patients.
    We are doctors &, compelled to write to ease the pain of patients.
    The elevators are not starting on time in New RAK OPD New Delhi.
    The operator Mr. Madan has been time and again to start the escalators at 8AM on OPD days.
    There are various other complaints too, regarding behavior of your company’s employees, but mentioning those here will divert the whole main issue towards another direction.
    Mr. Mohamad Hamid was also contacted, but in vain. The said official denied to ease patients, due to his inclination towards said employee. He said that Johnson is providing services in all AIIMS, across India. Certainly his pride seems to be the 2nd reason.
    It’s a matter of shifting 1 hour of time only. One hour, this is crucial for the patients. The same can be shut earlier in the evening.
    The patient’s illness does not understand the company's business terms and conditions.
    Here in AIIMS, New Delhi patients are left by your company in a pathetic state of affairs.
    This current time will also pass when all the formalities will be fulfilled and escalators will be handed over to AIIMS itself. But this inert behavior of Johnson will become a bitter memory.
    Your company is respected worldwide to take care of people and not for only doing business.
    This is submitted for your kind perusal.
    Duty Officer
    AIIMS, New Delhi.

    Anjali Dongre

    Non performance of lift by Anjali Dongre:

    (5 of 5)

    Very poor service ,
    No one take care ,many times complaints but only answers man will come and he will start but no ine turn up

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