How to get refund, I have taken a product from online Shop CJ alive

Complain ID : CCN040026   75   Complaint's Reply

Complaint Complaint Date: August 1, 2019
Modified date: August 16, 2019
  • State :  Punjab
  • City :  Kharar
  • Address: #22 Green Avenue Anaj Mandi Road Kharar
I have taken a product from online Shop CJ alive and due to bad quality the product was returned by me. They had issued a coupon for refund and advised me to purchase another item. But to my surprise the Shop CJ website has been abandoned and I do not know hot to get refund of Rs. 2300/-. There customer care numbers and other contact numbers are all abandoned. kindly advise. Do I have to go to the Consumer Court.
Complaint Against / To: Shop CJ Alive

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.