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Den Boomband Customer Care Complaint Number

Complain ID : CCN014076   58   Complaint's Reply

Complaint Complaint Date: November 2, 2015

DEN Networks Ltd.


 


236 Okhla Industrial Estate Phase III


New Delhi


New Delhi District


Delhi


India - 110020


 


Customer Care Phone Numbers and Contacts


 


Tollfree:


1 800 419 3030


 


Phone:


1 800 419 8080

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    Deepali Jain

    Worst customer service -Den by Deepali Jain:

    (5 of 5)

    I have really decided to disconnect the Den wifi service ... Their customer care service is horrible.. I m not able to check my data balance . Tried many times to login but it is not working..

    Vivek

    Unsatisfactory services by Vivek:

    (5 of 5)

    Den Boomband team is sending me renewal alert emails while I have been without internet since past more than 48 hours which result in loss of business due to unprofessional attitude of Den Boomband service team. No resolution even after visiting their Durgapuri office, making numerous calls to 9899611010 and so called customer no care no. 0120-6175000!! Can consumer forum help us from such mental trauma?

    Rahul Kapoor

    No internet by Rahul Kapoor:

    (5 of 5)

    I think to try Den Boomband due to their attractive plans and data usage allowance. But trust me that was the wrong decision because 90% data usage left unused due to disconnection. So I suggest Den to provide low data usage but without disconnection. I have weekly holiday on sunday. So my sunday's morning always start with no Internet, whenever I call customer care they have some predefined iterative steps which they try on all users as I believe and eventually in all problems.

    They will ask you to tell router name then switch it off and wait for 30seconds. Guys I am waiting from last 24hours and I don't know what rocket science you are putting remotely in those 30seconds. In that 24hours I switch off/on my router 20times. But you guys are giving hope to the users that we are listening to your complaint and trying to troubleshoot.

    So after this 30seconds fun, they will tell you complaint number, so one more complaint get generated at their end.One more suggestion to Den Boomband, please clear your complaint database routinely else it will cost you so much to save million of complaints. Now you are with complaint number and one more newest thing in market which they call "Happy Code". They will told you to give this code to an engineer who will visit your place and will check all wires and router. But there is one more twist, no one will come because they already know no problem is your end, they don't have enough bandwidth at their end, so they repeatedly close network on all areas for certain time. Your internet will work automatically after 48 - 70 hours for next 6 hours or so. Now you have to give "Happy code" who fixed your internet or might be he fixed internet of hundred of people at a same time.

    I request you guys please don't get attracted to their plans. Think of some other network which is stable either they are providing less data usage.

    My registered email address is rahul1604kapoor@gmail.com

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.