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Data deduction Tikona prepaid connection 0n 22nd November and used it till 20th December

Complain ID : CCN025469   38   Complaint's Reply

Complaint Complaint Date: January 11, 2017
Modified date: January 11, 2017
I have got a new Tikona prepaid connection 0n 22nd November and used it till 20th December. After that I was out of station and didnot use my Tikona connection between 20th dec to #rd January. Before that I have around 38 gb in my account. But today when I saw It has come downt to 800 mb internet.

I am very dissapointed with Tikona .... I want my 38 gb back in my account immediately or please refund my money, I dont want Tikona connection anymore.

User id- 1119812100
name- samir banerjee
Mobile-9066293719
Complaint Against / To: Tikona Digital Network

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    Tikona Care

    by Tikona Care:

    (5 of 5)

    Dear Mr. Banerjee,

    Greetings from Tikona,

    As per the telephonic conversation, your Usage related query has been addressed.

    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

    samir banerjee

    Not got the refund yet as promised from your end by samir banerjee:

    (5 of 5)

    Someone from Tikona called me from 02239690000 and said they will check how much data has to be refunded and would do the same in 2 days. I waited fr the refund but have not got it yet.

    Tikona Care

    Complaint Against / To : Tikona Digital Network by Tikona Care:

    (5 of 5)

    Dear Mr. Banerjee,

    Greetings from Tikona,

    We wold like to inform you that your Golden Voucher has been activated for your account, now you can use unintrupted services.

    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.