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Complaint about Service engineer and Battery Replacement

Complain ID : CCN046119   43  

Complaint Complaint Date: June 29, 2020

Complaint Number - 2006430933
Date - 12/06/2020

(Its Urgent)
My Car battery is dead since 11/06/2020 after online complaint myself submitted the battery with related document and warranty card to service center and talked to (Mukesh - 9098380015 and Kuldeep - 7987987685) service engineer and they said there is a fault in battery and your battery is in warranty period so we submitted the replacement request and your battery replacement comes under 2-3 working days. after that every 2-3 days they said your replacement was on the way but not reached till now, they promised every 2 days that your battery is coming but till now battery is not received and now they are not answering my calls and messages. So please enlighten me what to do about my complaint and when I am going to receive my battery replacement. It's been 17 days almost since the complaint till now they are making excuses everyday, it's very hard to travel without a vehicle nowadays because of covid-19, Please take strict action and reply as soon as possible.
Complaint Against / To: Amaron service centre raipur

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