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Complain Times vacanza is not processing my refund of Rs 62000

Complain ID : CCN035640   52  

Complaint Complaint Date: November 24, 2018
Modified date: December 8, 2018
Times Vacanza (vadodara) has invited me and my wife for presentation of membership plans and free 2N/3D holiday voucher on 18.11.18

I paid Rs 62000/- for a 5 yr. membership but after checking bad reviews of the company, I informed them for not processing my membership and to refund the money.

Now, vadodara office told me to get the refund from surat office, so I contacted Mr. Saif Sayed at surat office.

After multiple follow ups on mails, they have finally replied that it will take 45 working days for refunding my money.

Neither the customer care is picking up calls, nor Saif sayed is picking up our calls. Even the company's director Ms. Shruti Agarwal is not listening to my complaint and had blocked me on facebook when I tried contacting her because Saif and customer care were not responding.


The free voucher that they have promised is also not free and says that we need to pay Rs 1260 GST and compulsory breakfast charges if we use the coupon. And the coupon can only be used during off-season.

This is how they are cheating innocent public by giving false promises and keeping their money for their personal gain.
Complaint Against / To: Times Vacanza

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