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OLA Driver charged money & OLA wallet deducted too

Complain ID : CCN024958   38  

Complaint Forum Complaint Date: December 17, 2016
I booked a OLA CRN: 492810482 for my friend on 15th December, booking time: 4:16 PM, Journey ending time: 5:18 PM, Driver Name: Manjunatha M; Vehicle: Mini- White Ritz, Bill: 321 My OLA money is deducted and the driver collected money from the passenger too. I want to ask OLA, is it correct? Your rule says "Wallet deducted & cash paid too: The extra cash payments made to the driver are outside the scope of OLA payments". If you want to talk rules, Sometimes white board vehicles come to pick me up at my house when I book OLA, the transport department says only Yellow board vehicles should ply passengers"- you modify rules according to your convenience and give us fancy excuses. I am a professor at a college with 3000 students and may discuss and go for mass boycott of OLA, if my complaint is not accepted. It is not about Rs 321, if we let you go off the hook, you will keep doing this. We are going for Cashless economy and values of service providers has to be top notch and customer complaints needs to be addressed. OLA claims you are more Indian than UBER, lets see if you can Match your statement with values & Morals. I am not going to leave this & have enough patience to fight till the end. Regards Phani
Complaint Against / To: OLA

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