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money deducted and didnt received the refund

Complain ID : CCN047356   90  

Complaint Board Complaint Date: August 19, 2020
i did payment on 7aug 2020 at lenskart through airtels payment bank. Money was deducted but according to lenskart they didn't received the amount. Then i contacted airtels payment bank, they told me that transaction was successful done by their end . They told me to contact ibibo payment gateway. please refund my money.
Complaint Against / To: Airtels payment bank/ibibo merchant

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