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DAMAGED LUGGAGE PROBLEM NOT YET SOLVED

Complain ID : CCN01135   37  

Chief Minister Complaint Complaint Date: October 29, 2014
Modified date: October 29, 2014
  • State :  Maharashtra
  • City :  Mumbai
  • Address: Chatrapati Shivaji International Airport Terminal 2C
Dear sir,

Sub: Property Irregularity Report: Ticket no 629522748488404 date 17/8/2014, Baggage Tag no SQ020914

I had landed in Mumbai from USA on 17/08/14 and my Samsonite carry Bag side strap and zip were badly damaged. From Mumbai I came to Hyderabad. The Silk air representative in Hyderabad contacted me , but since I was going out of Hyderabad again, I told them to contact me in early October. So far nobody has contacted. The bag was very good quality, purchased from Samsonite.

I feel that I did mistake in choosing Singapore Airlines for 3 reasons:

A. The bag should not have been damaged in the transit.
B. The problem should have been solved immediately in Mumbai
C. There is no further action from Singapore airlines to resolve the issue.

Please take urgent action. In future I will think twice before booking flight in Singapore Airlines.

Regards,

Dr. B. saha
Senior Vice President and Chief R&D Officer
Nagarjuna Agrichem
Lakshmi tower
Nagarjuna Hills
Panjagutta
Hyderabad 500 082
Mobile: 9010761888

Property Irregularity Report: Ticket no 629522748488404 date 17/8/2014, Baggage Tag no SQ020914
Property Irregularity Report: Ticket no 629522748488404 date 17/8/2014, Baggage Tag no SQ020914

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