Complaint Against Unethical Conduct and Misbehavior by Cab Driver
Complain ID : CCN064167 89
Car Driving Complaint
Complaint Date: January 18, 2024
I am writing to bring to your attention a distressing incident that occurred during a recent private cab service .My purpose for writing this complaint is to report the unprofessional behavior and misconduct of one of your cab driver, whose actions not only violated the terms of the service agreement but also posed a serious threat to the safety and well-being of the passengers.
Details of the Incident:
Date and Time of the Incident: [Date:18-01-2024:Time:11 AM]
I had booked a private cab through your service to travel from NS Gate to Bangalore, specifically to Marathalli for house dropping. The agreed-upon fare was Rs. 700 per seat, and the driver had initially confirmed his willingness to drop me and my sister-in-law at our specified destination.
However, upon reaching our destination, the cab driver abruptly refused to honor the initial agreement and insisted on dropping us at Hebbal, which is significantly distant from our intended location. When we questioned this sudden change, he claimed that there was a misunderstanding and accused us of making a deal with another cab driver without informing him of our destination.
The situation escalated as the driver became confrontational and made threats to withhold our luggage unless we paid the full amount. Fearing for our safety, my sister-in-law reluctantly paid Rs. 600, and we had to arrange an additional ride through another service to reach our intended destination in Marathalli.
This incident is not only a clear breach of the agreement between the cab driver and us but also raises serious concerns about the safety of passengers who avail themselves of your services. Such unscrupulous behavior by your drivers is unacceptable and warrants immediate attention.
Driver Name: Prashanth
Cab Number: KA 03AC0144
Cab Driver Number:8247233853
Action Requested:
Conduct a thorough investigation into the incident and take appropriate disciplinary action against the cab driver involved.
Reimburse the amount paid for the disrupted service.
Implement measures to prevent similar incidents in the future, such as increased driver training and stricter monitoring.
I believe that swift and decisive action on your part will not only rectify this specific situation but also contribute to maintaining the integrity and safety of your cab services. It is crucial to address such incidents promptly to prevent any harm to passengers and to uphold the reputation of your esteemed service.
Details of the Incident:
Date and Time of the Incident: [Date:18-01-2024:Time:11 AM]
I had booked a private cab through your service to travel from NS Gate to Bangalore, specifically to Marathalli for house dropping. The agreed-upon fare was Rs. 700 per seat, and the driver had initially confirmed his willingness to drop me and my sister-in-law at our specified destination.
However, upon reaching our destination, the cab driver abruptly refused to honor the initial agreement and insisted on dropping us at Hebbal, which is significantly distant from our intended location. When we questioned this sudden change, he claimed that there was a misunderstanding and accused us of making a deal with another cab driver without informing him of our destination.
The situation escalated as the driver became confrontational and made threats to withhold our luggage unless we paid the full amount. Fearing for our safety, my sister-in-law reluctantly paid Rs. 600, and we had to arrange an additional ride through another service to reach our intended destination in Marathalli.
This incident is not only a clear breach of the agreement between the cab driver and us but also raises serious concerns about the safety of passengers who avail themselves of your services. Such unscrupulous behavior by your drivers is unacceptable and warrants immediate attention.
Driver Name: Prashanth
Cab Number: KA 03AC0144
Cab Driver Number:8247233853
Action Requested:
Conduct a thorough investigation into the incident and take appropriate disciplinary action against the cab driver involved.
Reimburse the amount paid for the disrupted service.
Implement measures to prevent similar incidents in the future, such as increased driver training and stricter monitoring.
I believe that swift and decisive action on your part will not only rectify this specific situation but also contribute to maintaining the integrity and safety of your cab services. It is crucial to address such incidents promptly to prevent any harm to passengers and to uphold the reputation of your esteemed service.
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