Complaint against Nikon facing problem with the Togo pcb part of DSLR camera
Complain ID : CCN029899 46
Camera Complaint
Complaint Date: December 19, 2017
Modified date: December 27, 2017
- State : Uttar Pradesh
- City : Noida
- Address: Flat No 5052, Tower 3B, Plot GH7, Crossing Republic
Company Name :-Nikon Type:- DSLR Date of Purchase:april2014 Under warranty: no Serial No.:-7815700 Model No.:- D7100 Company Complaints no:-n/a job sheet no.-SO-0008797 Amount :-60000
Problem details :-
I am facing problem with the Togo pcb part of DSLR camera. As per Nikon service togo pcb is water logged, however Nikon claim that this camera is weather sealed. PCB is a repairable item and can be repaired and When I asked for repair Nikon said it will replace it. The repair cost could be around INR 1000 but the company is saying that we will only replace the part which will cost you 9000 inr.
I escalated this matter to customer head, MD but instead of understanding my point they talk about policy and took it on their ego that how can a common person tell them to what to do.
Problem details :-
I am facing problem with the Togo pcb part of DSLR camera. As per Nikon service togo pcb is water logged, however Nikon claim that this camera is weather sealed. PCB is a repairable item and can be repaired and When I asked for repair Nikon said it will replace it. The repair cost could be around INR 1000 but the company is saying that we will only replace the part which will cost you 9000 inr.
I escalated this matter to customer head, MD but instead of understanding my point they talk about policy and took it on their ego that how can a common person tell them to what to do.
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