Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Unprofessional OLA Driver and Customer care representative

Complain ID : CCN026335   31  

Cab Booking Complaint Complaint Date: March 1, 2017
Modified date: March 1, 2017

Today I booked cab for my family using OLA app (prime suv), called your driver and he asked me about drop location and told me he is approximately 40 minutes away and suggested me to cancel the ride. But when I denied he started making lame excuse any that he cannot hear me , though he was responding to my every sentence. Waited for 25 minutes and checked cab status using their tracking service only, cab didn't move and was still showing 11 minutes away which was same at time of booking.

Called customer service representative till the time I had not shared my concern he was able to hear me however after that making excuses. I recorded that conversation too and when told him about the same, all of sudden his hearing sense recovered.

He suggested me to wait for 5 minutes and assured me strict action would be taken and I will get cab in 5 minutes.

After that called customer care worst department thrice, till the time I had not shared my concern they were able to hear me however after I explained issue they all of sudden lost their senses. I was standing on road with my family which includes 3 kids as well.

Complaint Against / To: Ola

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.