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Support team not helping

Complain ID : CCN053964   36  

Cab Booking Complaint Complaint Date: August 2, 2021
Before taking ride I selected Ola Postpaid option but after the ride completed the driver asked for payment in cash because for him it was showing cash mode so He got payment in cash. This thing happened(payment method change automatically) in previous ride also but in previous ride no amount got deducted from OLA postpaid but for this ride the amount got deducted from OLA postpaid too and also paid in cash. When I raised the ticket in OLA the support team keep on giving slow reply with no result and again I raised other ticket in that I got mail that It is too late, I mean seriously what they were doing when I raised the ticket next day of the ride. Really disappointed by the app and Support team. They are just breaking the trust of a customer.
Complaint Against / To: OLA Cabs not supporting for the issue

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.