Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Complaint againt Jabong.com Alteration of the product received

Complain ID : CCN018105   31   Complaint's Reply

BSNL Complaint Complaint Date: May 7, 2016
Modified date: May 7, 2016
I purchased a Nike Lebron Backpack from Jabong.com on 26th January 2016 order id-160126613667313 which due to some reasons i wanted to return so I initiated return and send them the backpack via Professional Couriers on February 17 tracking id-VPL509269777. After they received the package they replied that the product sent was wrong and had failed in quality inspection and the money couldn't be refunded. The product recieved by them was a roadside backpack while i send a legit one .Alteration of the product has taken place which has lead to my loss and neither the courier company nor the e-commerce website are taking responsibility for the alteration . Please help me resolve the issue

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Jabong Customer care

    by Jabong Customer care:

    (5 of 5)

    Want to know about order status or queries related to a product give us a call or drop a line
    Phone number: 0124-6128000; Email: care@jabong.com (8 AM - 12 AM midnight everyday)


    Dissatisfied with resolution provided by customer service representative

    Chief Manager, Customer service

    The Chief Manager will investigate and get back to you within one working day.

    chiefmanager@jabong.com

    Future Shopping Customer Care

    by Future Shopping Customer Care:

    (5 of 5)

    Dear Consumer,

    Please share your details with us.

    24/7 Customer Support 91-8745925262

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.