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OYO Room booking fraud

Complain ID : CCN058271   41  

Booking Complaint Complaint Date: June 24, 2022
  • State :  Maharashtra
  • City :  Pune
  • Address: Surobhi Township, Tingre Nagar
I had done my OYO Rooms bookings from 13th June to 14th June 2022 for booking I'd G9S21080 which has booking amount as rupees 1196 through phone pay (ref: UTR 216393692053). I received SMS stating my bookings refund is initiated and will be credited to my account within 7-14 days which is not credited back.

There was another booking from 14th June to 15th June 2022 with booking I'd EXGL9698 which has booking amount as rupees 1196 through phone pay (ref: UTR 216393706346). Payment done and Oyo room person confirmed payment is done and reflecting however they send WhatsApp message payment is not done. I connected with their call centre multiple times, they ask me to be online and they will check and they disconnect the call after 15-20 minutes.

I am totally frustrated with oyo's behaviour as looks like they don't want to return the money.I tweeted also to Oyo rooms but all gone vain.

Please look into this matter and take strict action.

Thank you,
Shiva Kant
Complaint Against / To: Oyo Rooms

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