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MakeMyTrip.com Amount got debited from my account without confirmation mail or ticket

Complain ID : CCN030629   40  

Booking Complaint Complaint Date: February 13, 2018
Modified date: March 5, 2018
On 28th Jan, 2018, I have booked a ticket from Dubai to Delhi and my account got debited for 12027 INR but I didn't received any confirmation email from make my trip. I waited till next morning thinking may be transaction was not successful but when next morning this transaction got posted in my account then I contacted MMT for same and they requested for my bank statement twice to see the deduction and if I have received money back and I immediately given them everything also on other hand my bank confirmed that this transaction was successful and provided PRN to give to MMT but this make my trip was still saying that they haven't received money yet. Now its been 15 days since I am following up for the same. First they don't bother to reply, secondly every time there will be a new person who will keep asking you same question what previous one asked but in terms of solution getting no where.

Now finally my bank is asking for a single document from MMT where they just need to say that they never received this money and they disowned this amount. But I am keep asking for this from last 1 week but they don't bother to provide me this.

Best part of the story is, after escalating my complain till level 4, when they didn't wanted to do anything, one lady called "Meenu Saini" sent me an email yesterday saying "MMT did not charged this amount, however the amount has been debited from your account against the shopping you have done from any particular mall".

After reading this, I couldn't stop laughing for few minutes. I have never seen such a stupid customer service in my life. I don't know how this lady calculated her logic that as I am living in Dubai and went for a shopping in a mall and made a payment in Indian currency through online payment.

I think I have mailed them for almost 15-20 times and they think for this small amount I am lying and wasting my time in taking to these mindless people.

I always heard about them that they have worst customer service but never thought that will personally experience like this with these frauds.

Complaint Against / To: MakeMyTrip.com

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