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Complaint regarding refund of booking amount

Complain ID : CCN046600   39  

Booking Complaint Complaint Date: July 18, 2020
We had booked the Heritage hotel for my marriage in 6th April 2020, but due to corona pendemic the marriage was postponed. We contacted the hotel authorities on 23rd March 2020 to give us the new required date but they refused saying the dates were unavailable. We then asked them for refund but were not given any concrete answer. They kept on delaying talking with us and finally after 3 months they told us that dates were available. In these 3 months we have made other arrangements and just need our refund but they are refusing and forcing us to book another date.
Complaint Against / To: The Heritage hotel, Lucknow

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.