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Charged money from card but no reciept / confirmation mail recieved for the booking.

Complain ID : CCN049675   41  

Booking Complaint Complaint Date: November 27, 2020
I booked a hotel for 3N in Alibag from Agoda.com, they have deducted the amount from my bank account and did not provide me a receipt/booking ticket/confirmation mail. Upon inquiry, it was mentioned that they did not receive the money while I clearly made a payment to the merchant which was redirected to me on their page. I called the hotel and they mentioned that no booking has been made in my name.I want the money refunded.
Complaint Against / To: Agoda

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.