Reverse amount a failed transaction me RBI Harmonisation of Turn Around Time (TAT) and customer comp
Complain ID : CCN053285 31
Banks Complaint
Complaint Date: June 30, 2021
- State : Uttar Pradesh
- City : Kanpur
- Address: Ward No 9
Harmonisation of Turn Around Time (TAT) and customer compensation for
failed transactions using authorised Payment Systems
Sl. no. Description of the incident Framework for auto-reversal and compensation
Timeline for auto-reversal Compensation payable
I II III IV
1 Automated Teller Machines (ATMs) including Micro-ATMs
a Customer’s account debited but cash not dispensed. Pro-active reversal (R) of failed transaction within a maximum of T + 5 days. ₹ 100/- per day of delay beyond T + 5 days, to the credit of the account holder.
2 Card Transaction
a Card to card transfer
Card account debited but the beneficiary card account not credited. Transaction to be reversed (R) latest within T + 1 day, if credit is not effected to the beneficiary account. ₹ 100/- per day of delay beyond T + 1 day.
b Point of Sale (PoS) (Card Present) including Cash at PoS
Account debited but confirmation not received at merchant location i.e., charge-slip not generated. Auto-reversal within T + 5 days. ₹ 100/- per day of delay beyond T + 5 days.
c Card Not Present (CNP) (e-commerce)
Account debited but confirmation not received at merchant’s system.
Your A/c 230400 is debited with Rs 685.00 on 03-01-2020 07:38:13 at PUR/CSJM University, Kanpu/KANPUR.Avbl Bal is Rs 17109.89.
Your A/c 230400 is debited with Rs 685.00 on 08-01-2020 06:35:05 at PUR/CSJM University, Kanpu/KANPUR.Avbl Bal is Rs 4047.05.
16/06/2021 ko reverse amount me TAT ka palan nhi kiya gaya hai
failed transactions using authorised Payment Systems
Sl. no. Description of the incident Framework for auto-reversal and compensation
Timeline for auto-reversal Compensation payable
I II III IV
1 Automated Teller Machines (ATMs) including Micro-ATMs
a Customer’s account debited but cash not dispensed. Pro-active reversal (R) of failed transaction within a maximum of T + 5 days. ₹ 100/- per day of delay beyond T + 5 days, to the credit of the account holder.
2 Card Transaction
a Card to card transfer
Card account debited but the beneficiary card account not credited. Transaction to be reversed (R) latest within T + 1 day, if credit is not effected to the beneficiary account. ₹ 100/- per day of delay beyond T + 1 day.
b Point of Sale (PoS) (Card Present) including Cash at PoS
Account debited but confirmation not received at merchant location i.e., charge-slip not generated. Auto-reversal within T + 5 days. ₹ 100/- per day of delay beyond T + 5 days.
c Card Not Present (CNP) (e-commerce)
Account debited but confirmation not received at merchant’s system.
Your A/c 230400 is debited with Rs 685.00 on 03-01-2020 07:38:13 at PUR/CSJM University, Kanpu/KANPUR.Avbl Bal is Rs 17109.89.
Your A/c 230400 is debited with Rs 685.00 on 08-01-2020 06:35:05 at PUR/CSJM University, Kanpu/KANPUR.Avbl Bal is Rs 4047.05.
16/06/2021 ko reverse amount me TAT ka palan nhi kiya gaya hai
Related complaints
-
FraudDeepanshi Chauhan / Banks Complaint June 22, 2021 / Noida / Uttar Pradesh20/6/21 mere account May 22k approx. amount tha aur maine aj check Kiya statements main Usme say 1500 Rupee kaam the Maine koi transaction nai ki aur ... -
Fake payment by credit cardRajesh Kumar singh / Banks Complaint June 20, 2021 / Ballia / Uttar PradeshI kindly bring attention here to my bank account number 912010035082922 axis bank Ballia dated from 28-April-2021 to 30-April-2021 transaction did by ...
-
NEW CAR LOAN FRAUDSURENDRA PAL SINGH / Banks Complaint June 1, 2021 / Agra / Uttar Pradeshi BOOKED A CAR IN APRIL 2016 FROM ICICI BANK SANJAY PALACE AGRA 2. BANK STAFF DISBURSED THE LOAN AND CREDIT THE AMOUNT IN DEALER ACCOUNT. 3. BANK STAF...
-
Fraud loan ScamSurendra pal singh / Banks Complaint May 30, 2021 / Agra / Uttar PradeshRespected sir/madam, A car dealer anushree motors along with ICICI bank car loan manager conspirately helped me for a new car loan of ₹ 5.5 lakh in 20...
-
Fruad transaction by cheated employeeDhirendra kumar kushwaha / Banks Complaint May 24, 2021 / Jhansi / Uttar Pradeshunion bank of india branch code: 538124 ne hamare sath 1700000/- ka fruad kiya bank ne kaha ki sir ye mamla february me fruad declared ho gya he fir b...
-
All staff behaviour not goodSantosh Vishwakarma / Banks Complaint May 24, 2021 / / Uttar PradeshDear sir I have requested to you please you should action against to bank manager.i am coming 2-3 days for money only 5000 rupees but no body given an...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply