Issue with SBI bank money debited, no satisfactory solution has been provided yet

Complain ID : CCN026547   23  

Banks Complaint Complaint Date: March 14, 2017
Modified date: March 20, 2017
my SBI account 11746239619 has been debited for Rs.479 on Feb28, 2017. I've contacted bank branch and CC but no satisfactory solution has been provided yet.
they replied that you have transact with Amazon on Dec18, 2016 for Rs.479, so now Amazon has debited but I've paid already for Amazon order. my account has been debited twice for same order, now Amazon refusing for getting the amount this time.
Complaint Against / To: SBI

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