In relation to looted of my cash at SBI ADB motihar campus
Complain ID : CCN056185 46
Banks Complaint
Complaint Date: January 1, 2022
Sir, my name is Shambhunath Singh. I have A/C no. 10992126951 been a customer of ADB branch of SBI for many years.
1. I did not have any difficulty in dealing with bank account operations in SBI ADB but on 2/12/2021 at 12:00 hrs when I deposited my ₹40,000 cheque no. 000601814 for the purpose of pension withdrawal, after receiving 40000 cash. when I was updating my passbook from passbook update machine which is located in Bank campus and under CCTV surveillance where my ₹40000 cash was looted by two or three persons.
2. My looted ₹40,000 cash could not be recovered due to police administration unable to identify the accused due to non-running of CCTV camera installed near the passbook update machine.
3. While other CCTV cameras installed in the bank premises are seen accused running away after robbing my money.
4. The passbook update machine also did not have any security personnel available which could helped in nabbing the accused. It is the responsibility of the bank to provide bank security personnel.
5. As per rbi guidelines, it is the responsibility of the bank to protect me and my money in the bank premises.
6. In this context, such loot has been detected by the bank itself in the past but no serious steps have been taken by the bank to maintain security and CCTV surveillance smoothly.This shows clearly that the negligence of the bank is also the reason for the loot of my money.
Therefore, I request for recovery of my ₹40,000 looted in the bank premises. That the bank is responsible for the looted. A copy registered FIR at Nagar Police Station Motihari is attached in this regard.
1. I did not have any difficulty in dealing with bank account operations in SBI ADB but on 2/12/2021 at 12:00 hrs when I deposited my ₹40,000 cheque no. 000601814 for the purpose of pension withdrawal, after receiving 40000 cash. when I was updating my passbook from passbook update machine which is located in Bank campus and under CCTV surveillance where my ₹40000 cash was looted by two or three persons.
2. My looted ₹40,000 cash could not be recovered due to police administration unable to identify the accused due to non-running of CCTV camera installed near the passbook update machine.
3. While other CCTV cameras installed in the bank premises are seen accused running away after robbing my money.
4. The passbook update machine also did not have any security personnel available which could helped in nabbing the accused. It is the responsibility of the bank to provide bank security personnel.
5. As per rbi guidelines, it is the responsibility of the bank to protect me and my money in the bank premises.
6. In this context, such loot has been detected by the bank itself in the past but no serious steps have been taken by the bank to maintain security and CCTV surveillance smoothly.This shows clearly that the negligence of the bank is also the reason for the loot of my money.
Therefore, I request for recovery of my ₹40,000 looted in the bank premises. That the bank is responsible for the looted. A copy registered FIR at Nagar Police Station Motihari is attached in this regard.
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