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Failed transaction money did not return

Complain ID : CCN047416   36  

Banks Complaint Complaint Date: August 22, 2020
The online Transaction has failed on August 20. But after 2 working days The money has not been credited to my account. Nonetheless, phonepe saying by massage that money has been credited.
This is my transaction ID P2008201805060878615221
Complaint Against / To: Phonepe

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.