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Complaint again paytm (money debited but receiver didn't received & not refunded to me))

Complain ID : CCN041326   34  

Banks Complaint Complaint Date: September 9, 2019
Modified date: October 6, 2019
I send 10000 rs to my friend's BOI account from my paytm account from paytm upi but any amount is not received by receiver & not refunded to me also till now..paytm customer support is making me fool by giving different different answers and receiver's bank customer supportive is saying that there is no any transaction of 10000 in their end..i am giving some details below so plz resolve my problem.

Sender details--
Name = Sandeep Kumar
mob n0- 8958682578
transaction id= 924336567616
date of transaction= 31/aug/2019
transaction made by= paytm upi
paytm account no= 918958682578
ifsc code= PYTM0123456

Receiver details--
Account holder name= Sangam dwivedi
Bank Name= Bank of India
Ifsc code= BKID0006966
Branch= Maharana pratap engineering college mandhana kanpur
mob no= 8417891341
email id= sangamdwivedi872@gmail.com
Complaint Against / To: paytm payment bank

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