Complaint against Airtel customer associates regarding their unprofessional work (providing wrong in

Hello Sir/Ma'am,
My name is SUBHASH CHANDRA GHOSH and I have been a regular customer of Airtel Digital TV from 7-8 long years. (Customer Id-3004874969). Earlier there were some issues, but overall I was satisfied. But now from these past 25 days I am having a worst kind of support and services from your side, that compelled me to Lodge a complaint against you.

Actually the problem is-

1. I choose my package (la carta) on 30th January, before the announced date. But still after that I have been charged according to the earlier plan, WHY? (Since it's your fault, then why should I pay for that?)

2. I recharged my account with 180 Rs on 2nd February, and on 13th February I found my balance -50 Rs, (in just 12 days, how?) and under which rule had you charged me and SUSPEND my account?

3. I called several times to the customer care, but it seems that you don't even value for others time.

4. I booked a complaint 85853144 on 11th February, and when I called on 18th February, Miss Shweta (telecaller) told me that she has processed my total refund and I will get the SMS regarding the same. But I got nothing. Why had she provided me wrong and misguiding information?

5. When I called today on 19th February, I had a word with Sangita. She told me that your complaint has been processed (on 15th) and closed. WHY?
And for refund issue, she told me that within 5 minutes the BACKEND will call you back, but I haven't received any such call. WHY? Why all of you are trying to make your customers fool?

6. On 20th Feb, I had a word with Rahul. He told me to wait for 2 hrs. The amount is being processed.

7. On 22nd Feb, I talked with Mona, then senior associate Sima. She calculated and said that the refund of 87 RS is being processed. Wait for 2 hrs. I waited even for that. But nothing happened.

8. On 23rd Feb, first Sunny, then Tejaswi. He again told me to wait for 24 hrs.

9. On 25th Feb, I called. But strange thing happened. He told me to wait he is transferring call to his senior. But then disconnected the call.

10. On 27th Feb, I again called. Ragini received and took my call on hold and then disconnected it.


Sir, such type of unprofessionalism no one can bare. So Refund my money with proper compensation and make sure that those who have given me wrong information and tried to mislead me, are being punished for their misconduct under "Consumer Right (protection) Act". And write to me an apology letter. Otherwise I am going to take this matter to the TRAI and the Consumer Court.

If you really wanna solve this issue, then It would be better if you will listen to those conversations that I had with your customer service associates and senior associates. How they have lied to me. How they have misguided me and tried to escape from this issue. )

**** If you won't listen to those recorded conversations, you won't be able to figure out how irresponsible your associates are.

Thanks,
Subhash Chandra Ghosh
9560243644