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Unnecessary Cancellation Fees Airlines are charging

Complain ID : CCN016996   39   Complaint's Reply

Airliness Complaint Complaint Date: April 3, 2016
I booked today a flight from Bangalore to Udaipur for 5th November 2016 from makemytrip.com. But my programme changed then i cancelled my booking and booked another tickets on 21st October 2016. My Booking ID for cancelled flight: NF7294171306604. Me and my wife were passengers.

They are refunding only 788 rs. They are charging 8494 rs as cancellation penalty. I am really feeling cheated that how these guys can do with common man. Who is deciding such rules? Makemytrip convenience fee they can cut, because we used makemytrip.com website. But there is no point to keep almost full money on the name of cancellation policy. Even though this ticket was booked 5 months earlier, they can get easily other passengers. This is ridiculous.

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    MakeMyTrip

    Unnecessary Cancellation Fees Airlines Are Charging by MakeMyTrip:

    (5 of 5)

    Dear Mr Sharma,

    Greetings from MakeMyTrip!!

    In reference to your complaint regarding refund, as we have investigated the complete issue and found that the correct refund has been processed. Kindly do let us know for any further assistance required for booking.

    Warm regards
    Team-MakeMyTrip Care

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.