SCAM in Booking Tickets travel booking through Makemytrip.com with Air Asia

With very heavy heart, I am writing you this mail for an extremely bitter experience with my travel booking through Makemytrip.com with Air Asia, a SCAM being operated by Make My Trip & Air Asia Airlines jointly.

This is regarding my daughter (Ms Monika Mittal) and son-in-law (Mr Kanwardeep Sing Gill) visit on their Honeymoon by Air Asia Flight No. D7-183, PNR-TEWJPS from Delhi (DEL) to Denpasar (DPS) on 4th Nov'16 (Booking ID NN7302313791711). This ticket was booked via HYPERLINK "http://MAKEMYTRIP.COM" MAKEMYTRIP.COM and while booking the flight only trivial details like passenger names, meal and seat preferences were asked from them. No details pertaining to Passport was asked for.

On night of 4th November'16, after reaching Air Asia Check-in Counter at IGI, they were not allowed to board flight D7-183 due to the reason that one of the passenger's (Kanwardeep Singh Gill) passport had less than 6 months validity upon arrival in BALI. If the passport validity of 6 months was a prerequisite for boarding the flight to BALI, why Passport details such as Passport No. and Date of Expiry was not asked for, while booking the ticket.

Make My Trip has specified all the VISA and Passport related rules on their website, but there is no mention of such rules on the MMT App. I have snapshot evidence of all this to validate my statement and same shall be produced at appropriate time and forum during legal proceedings, if need arises. MMT App does not have all these details, and MMT is promoting to use their App for ticket booking (with 5% discount), clearly prove their malafide intentions of minting money from customers.
This is beyond doubt that the so called budget airlines “Air Asia” is taking advantage of the innocent Indian Passengers and minting money by incomplete information on their websites and applications jointly with Make my Trip. They won't even provide the reason for not allowing the passenger to board the flight in written, even after asking multiple times. They simply put every passenger who they don't allow to travel under No Show List. I believe they also charge certain penalty on the passengers on any next ticket booking for No Show Passengers.
This was not only loss of our hard earned money to the tune of INR 1.5 Lakhs, which was spent on all the bookings, but also months of planning which they had put in for a once in lifetime holiday. The trip which was supposed to bring happiness to them, left them in misery and hurt.

I will request the legal authorities to look into my case and these companies may be asked to compensate for my financial and emotional harassment, and should be taught a lesson that they don’t cheat the customers in future.

Regards,

SK Mittal
+91 9810429539