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Not refund full amount

Complain ID : CCN044375   43   Complaint's Reply

Airliness Complaint Complaint Date: March 21, 2020
On this serious Condition We were forced to cancel our flight from Kolkata to Sri Lanka on March 21.
But Indigo is not refunding our entire amount at all.
Indigo is giving us a lot of information at once.
Once it was said that the entire amount will be refunded to us, some amount will be refunded to us and the rest of the amount will be provided as our voucher.
Then after contacting Indigo without getting a refund, Indigo is refusing us. Not refunding the entire amount.
Our total cost is 69162.
Indigo will refund us 41,164.
Yatra.com says if Indigo does not refund the entire amount, we will cut our charges 12000
Complaint Against / To: IndiGo & Yatra.com

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    Dear Sir,

    Greetings from Yatra.com,

    Please share your Yatra booking Ref. No. to enable us to check the details and assist you better.

    Regards,
    Yatra Care !

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