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Incorrect Information led to booking and subsequent cancellation has charges

Complain ID : CCN019007   34  

Airliness Complaint Complaint Date: May 24, 2016
  • State :  Karnataka
  • City :  Bangalore
  • Address: 27/1, Cholanayahalli, Acharaya College Road, Near Pragati Bakery
Dear Sir/Madam,
I booked Imphal to Bangalore flight however when I booked the flight it was not mentioned that I have to change planes, however post booking I can see that I have to change planes. As I was travelling with one month old baby this was not feasible and I cancelled the flight, the original ticket amount was 6500 however make my trip charged me 5,100 as cancellation fee
despite talking to make my trip via calls and via emails they have refused to refund me.
Details of flights below
booking id - NF2261366334983

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