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I have dun a recharge on July 6th of last month amount of Rs.289 amount

Complain ID : CCN028147   39   Complaint's Reply

Aircel Complaint Complaint Date: August 4, 2017
Modified date: August 4, 2017
I have dun a recharge on July 6th of last month amount of Rs.289 amount was debited from my bank but recharge has not dun even amount was not refund at been a mounth when i call to customer care they are not giving proper response and told me they will arrange me a call back from manager still at to resive call back if they are not fit for job then why they are manager can't solve a problem it's better you guys shurt doun your business you people harassing the customer i will see what i will get a response.
Complaint Against / To: customer care

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    Aircel

    by Aircel:

    (5 of 5)

    Dear Customer,

    We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

    Aircel No.:
    Date of offer message received:
    Mode of recharge:
    Transaction ID:

    Thanks & Regards
    Aircel Social Media Team

    Aircel

    by Aircel:

    (5 of 5)

    Dear Customer,

    We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

    Regards,
    Aircel Social Media Team

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.